"Safe
mode" comes with Windows 98/Me/2000/XP. Safe mode
lets you turn off unnecessary computer programs, so that you
can find the cause of a problem. When you are done, you can
turn on the programs again.
In Safe
Mode
- You
cannot connect to the Internet.
- Windows
looks different.
- Many
programs that start with normal mode Windows will not start.
We recommend
that you use the System Configuration Utility to get
into Safe mode; however the F8 key can also be used.
Windows
98/Me
How
to use the F8 key to start Windows 98/Me in Safe mode:
- Restart
the computer.
- As
the computer restarts, press and hold down the F8
key until the Windows 98/Me Startup menu appears.
- When
the Windows 98 (or Me) Startup Menu appears, select Safe
Mode and press Enter.
Windows
starts in Safe mode. (This can take several minutes.)
How
to use the System Configuration Utility to start Windows 98/Me
in Safe mode
- Close
all open programs.
- Click
Start > Run.
- In
the Run dialog box, type msconfig
and then click OK.
- On
the General tab, click Advanced.
Windows Me will look a bit different from the picture below.
- In
the Advanced Troubleshooting Settings dialog box, check
"Enable Startup Menu", and then
click "OK".
- Click
OK again when the System Configuration Utility reappears.
- When
you are asked to restart the computer, click Yes.
- When
the Windows 98 (or Me) Startup Menu appears, select Safe
Mode and press Enter.
The computer
restarts with Windows in Safe mode. (This can take several
minutes.) When you are finished working in Safe mode, use
the System Configuration Utility to start Windows 98/Me in
normal mode.
How
to use the System Configuration Utility to start Windows Me
in normal mode.
- Finish
what you need to do in Safe mode.
- In
the section "To use the System Configuration Utility
to start Windows 98/Me" above, repeat 1-6, but in step
5, uncheck Enable Start-up Menu.
- Close
all programs, and restart the computer.
Windows
2000
The F8
key is the only way to get into Safe mode.
How
to use the F8 key to start Windows 2000 in Safe mode
- Restart
the computer.
- When
you see the black-and-white Starting Windows bar at the
bottom of the screen, start tapping the F8 key, or
after the first beep keep pressing down on the F8 key.
- In
the Windows 2000 Advanced Options Menu, select Safe mode
if it is not selected. If it is not selected, use the arrow
keys to select it.
- Press
Enter.
Windows
starts in Safe mode. (This can take several minutes.)
Windows XP
We recommend
that you use the System Configuration Utility to get into
Safe mode; however the F8 key can also be used.
How
to use the F8 key to start Windows XP in Safe mode
- Restart
the computer.
Some computers have a progress bar that refers to the word
BIOS. Others may not let you know what is happening.
- As
soon as the BIOS loads, begin tapping the F8 key
on your keyboard. Do so until the Windows Advanced Options
menu appears.
If you begin tapping the F8 key too soon, some computers
display a "keyboard error" message. If this happens,
restart the computer and try again.
- Using
the arrow keys on the keyboard, select Safe mode
and then press Enter.
How
to use the System Configuration Utility to start Windows XP
in Safe mode
To use
the System Configuration Utility, you must log on to Windows
XP with an Administrator account.
- Close
all open programs.
- Click
Start > Run.
- In
the Run dialog box, type msconfig
and then click OK.
- In
the System Configuration Utility, on the BOOT.INI tab, check
/SAFEBOOT.
- Click
OK.
- When
you are asked to restart the computer, click Restart.
The computer
restarts in Safe mode. (This can take several minutes.) When
you are finished working in Safe mode, use the System Configuration
Utility to start Windows XP in normal mode.
How
to use the System Configuration Utility to start Windows XP
in normal mode
- Finish
what you need to do in Safe mode.
- In
the section "To use the System Configuration Utility
to start Windows XP" above, repeat steps 1-7, but in
step 4, uncheck /SAFEBOOT.
- Close
all programs, and restart the computer.
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